Freqeuntly Asked Questions
Find answers to the most common questions about our storage services, unit sizes, security, and rental process. Still need help? Contact our team anytime.
Commonly asked questions about storage units
Get quick answers to the questions we hear most about our storage services. From unit sizes to security and rental details, we’ve got you covered.
1. How do I move into my storage unit?
Reach out to us before 6 PM, Monday through Friday, to make sure you have everything you need for your move-in. Your new unit may come with a combo lock or zip tie to secure it until you arrive. Be sure to bring scissors or check your messages for the lock code. We complete a 12-step checklist for every unit before it’s cleared as ready to rent to ensure it stays in great condition for you.
2. What is the move-out process?
Please notify us at least 7 days before you plan to move out—earlier is better. All rentals are month-to-month, and rent is not prorated, so you have until the last day of the month to vacate. After moving out and emptying the unit, take a picture of it (including the unit number or an adjacent unit number) for your records.
3. Are there fees if I leave items behind?
Yes. Units with items left inside after move-out are subject to a cleaning fee.
4. How do I make payments?
We accept credit or debit payments through our online portal or over the phone. As of December 2022, we no longer accept checks or cash. If paying by money order, mail it to the main property management office and include the name of your storage facility.
5. What are your access hours?
Access hours may vary by location. Most facilities offer convenient hours for you to reach your unit. Check with your local office for exact times, including weekend or holiday access.
6. Do you offer climate-controlled units?
Yes! Climate-controlled units are available to protect sensitive items like electronics, antiques, and documents from extreme heat, cold, or humidity.
7. How do I choose the right storage unit size?
Our team can help you select the right size based on the items you need to store. From small lockers to large units for furniture, vehicles, or business inventory, we have options to fit your needs.
8. Is my unit secure?
Absolutely. Our facilities feature gated access, surveillance cameras, and secure locks. You can rest assured your belongings are safe with us.